Reception Manager

About The Role

Based at Leicester City’s new world class training ground, the role will be responsible for developing and leading a small reception (front of house) team to deliver a service that is consistent with the high standards of this exemplary venue.

The postholder will be responsible for developing and embedding ways of working for the new reception team, ensuring that all staff, visitors and guests receive the highest level of care service upon arrival at the venue and while using the facilities. 

Reporting to the Head of Operations, the postholder will work closely with colleagues across the training ground’s operational teams to ensure seamless delivery of the venue on a day-to-day basis. 

Who We’re Looking For

The Club is looking for a highly-skilled leader who is comfortable developing new procedures while also leading and supporting a team to deliver the high standards they expect of themselves.

As well as possessing high-level administrative skills, the Club is seeking an individual with excellent communication skills as well as confidence in their ability to prioritise, problem-solve and make decisions. 

As well as having a keen eye for detail and effectiveness at making things happen, the successful postholder will lead the way in offering the highest level of customer service to all staff and visitors so all users of our new training ground have an unbeatable experience at Leicester City.

About The Club

Knowing some of the history of Leicester City Football Club helps you appreciate the sense of community, spirit, and family for which the Foxes are renowned for.

Formed in 1884, the Club has been in the Premier League since 2014 when the Foxes returned to the top flight as the Championship title-winners.

In 2016, Leicester City became Premier League champions. This remarkable achievement qualified them for the UEFA Champions League for the first time in the Club’s history, and they subsequently reached the quarter-finals.

Under the stewardship of King Power and the Club’s CEO Susan Whelan, Leicester City Football Club is deeply committed to the local community and its supporters and continually strives to ensure that every point of engagement with fans is truly world class including the experience on matchdays.

Investment in the Club continues, with the opening of a new 180-acre training ground in north Leicester.

Ultimately, the Club’s vision is as exciting as it is simple: we believe that together, it’s possible. We value and respect individual difference and recognise that the diversity of our staff contributes to our success off the pitch.

Our inclusive culture and approach is supported by our Stonewall Diversity Champions partnership, our Time to Change pledge and our status as a Disability Confident employer. 

Salary – Competitive salary dependent on experience and skills, plus Club benefits

Benefits Package 

Leicester City Football Club offers a competitive salary and pension scheme with life assurance to all its permanent employees. Employees are able to benefit from free onsite parking as well as an onsite subsidised staff restaurant. Employees also benefit from up to 33 days annual leave including bank holidays. Access to an Employee Assistance Programme from the date of joining.

Contract Type – Permanent
Hours Per Week – Hours Per Week – 37.5 hours worked on a rota basis, including weekends and evenings.

Leicester City Football Club is an equal opportunities employer and we positively welcome applications from all candidates regardless of age, disability, gender identify or expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

Leicester City Football Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role. 

A shortlist of suitable applicants will be compiled shortly after the closing date and successful candidates will be contacted about the interview process.

Due to the urgency of filling this vacancy, suitable candidates will be interviewed as and when they apply, the role will be shut down as soon as a suitable candidate has been sourced. 

If you feel you have the qualities and experience we are looking for please apply by sending your CV, along with a covering letter, by email to recruitment@lcfc.co.uk.

A detailed job description can be found here.

Please note this advert will close once the right candidate for the role has been identified.