Experience of using Google Analytics, Microsoft Dynamics CRM and related systems is desirable, but not essential. A flexible approach to work and working hours, advanced IT skills including Excel and PowerPoint and proven experience of conducting customer research projects are essential.
Key responsibilities of this demanding and varied role include:
- To help develop a supporter/customer acquisition strategy, including communications, journey and lifecycle plans.
- To develop and maintain the Clubs CRM/MIS’s and be responsible for maximising data collection at all customer touch-points.
- To deliver analysis services/projects and present findings to stakeholders with recommendations and supporting materials.
- To help develop and implement a consumer and corporate communications and sales strategy.
- To help design and implement a multi-channel customer/supporter research strategy, including quantitative and qualitative research methods, such as surveys and focus groups, produce reports, and clearly present detailed findings and recommendations.
If you feel that you have the qualities and experience we are looking for please apply by sending your CV along with a covering letter detailing your salary expectations, either by email to or by post to: The HR Department, King Power Stadium, Filbert Way, Leicester, LE2 7FL.
Closing Date: Monday 9 February 2015
Leicester City Football Club is an equal opportunities employer.