Stadium Admission Issues: LCFC vs. Brighton & Hove Albion

Of Saturday’s 31,902 in attendance, 397 supporters entered the stadium after kick-off – many as a result of problems experienced with Season Ticket Cards at the turnstiles. Of those supporters, 262 had entered the stadium by 3.10pm and all the remainder had gained admission by 3.25pm.

A number of factors contributed to the problems experienced and the Club would like to apologise, without reservation, to the supporters affected.

Unquestionably the most prevalent issue was that experienced by supporters needing to upgrade Concession Season Tickets in the Family Stand. Further to correspondence issued to relevant supporters during the summer, the Club is currently managing an audit process of the Family Stand. This includes working with supporters to ensure all Concession Season Tickets are suitably upgraded for matchdays, where necessary. This is to protect the Family Stand’s family atmosphere, the integrity of Concession Season Tickets and to ensure compliance with stadium safeguarding policy. It is a complex, layered, work in progress and we ask for our supporters’ cooperation and patience during its implementation. However, the Club acknowledges that some of the problems experienced on Saturday were unacceptable and will be urgently reviewing policy as a result of such failings.

In addition, 43 Season Ticket Cards were reported and handed in to the Ticket Office team, 17 of which were found to have a technical fault. All 43 will be re-issued and dispatched by the end of this week ahead of the visit of Chelsea on 9 September.

Once again, the Club would like to apologise to the affected supporters for any inconvenience caused and any impact this may have had on their matchday experience.

The Ticket Office is available for supporters to direct enquiries or report issues throughout the season by calling 0344 815 5000 (option 1).