Digital Tickets: Our Journey So Far & Next Steps

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Digital Tickets: Our Journey So Far & Next Steps

We're committed to ensuring your matchday experience at King Power Stadium remains safe, secure, and convenient, which is why we're continuing our phased transition to Digital Tickets.

2025-03-14T16:05+00:00

by Admin

Published

14 Mar, 2025

Digital Tickets: Our Journey So Far & Next Steps

We're committed to ensuring your matchday experience at King Power Stadium remains safe, secure, and convenient, which is why we're continuing our phased transition to Digital Tickets.

Admin

2025-03-14T16:05+00:00

Digital Tickets: Our Journey So Far & Next Steps

We're committed to ensuring your matchday experience at King Power Stadium remains safe, secure, and convenient, which is why we're continuing our phased transition to Digital Tickets.

Admin

2025-03-14T16:05+00:00

Digital Tickets: Our Journey So Far & Next Steps

We're committed to ensuring your matchday experience at King Power Stadium remains safe, secure, and convenient, which is why we're continuing our phased transition to Digital Tickets.

Admin

2025-03-14T16:05+00:00

Digital Tickets: Our Journey So Far & Next Steps

We're committed to ensuring your matchday experience at King Power Stadium remains safe, secure, and convenient, which is why we're continuing our phased transition to Digital Tickets.

Admin

2025-03-14T16:05+00:00

Your feedback has shaped our transition towards Digital Tickets
Digital Tickets help meet Premier League mandated requirements and improve matchday experiences
Extensive discussions held with supporters through our Fan Engagement Framework and Fans Advisory Board (FAB)
Guides and resources available to support fans in the transition

PROGRESS TO DATE

Over the past three seasons, we’ve gradually introduced Digital Tickets to matchdays at King Power Stadium, and that will continue again in 2025/26, with all Season Tickets to be issued in this format. Although physical Season Ticket cards for our Men’s First Team fixtures will no longer be available by default, Under-16s, Over-65s and supporters with registered disabilities will be among those eligible to apply for exemption.

PREMIER LEAGUE REGULATORY STANDARDS

The Premier League confirmed at the start of the 2024/25 season that all clubs are required to make at least 70 percent of home tickets digital – ahead of a fully digital rollout by 2026/27. In addition, clubs must ensure that all away tickets are, by default, made available to visiting teams as Digital Tickets, as detailed in the Premier League’s own 2024/25 Handbook (rules R.17 and R.18).

This change aims to make the sale, transfer and use of tickets more efficient and more secure for supporters and clubs. We’re committed to adhering to these standards and the protection they offer to our supporters, irrespective of divisional status.

WHAT OUR FANS TOLD US

Through extensive consultation, particularly via our Fan Engagement Framework and Fans Advisory Board (FAB), we've listened carefully to your feedback - both positive and critical - to ensure our approach considers everyone's needs and concerns. Your insights have been invaluable in helping us identify areas for improvement, particularly regarding reliability, ease of use, and accessibility.

Details of the discussions undertaken on Digital Ticketing with our Fan Advisory Board and our Fans Consultative Committee Working Groups can be found via the links below:

FCC Working Groups Meeting 1 – November 2024

FAB Meeting 2 – November 2024

FCC Working Groups Meeting 2 – January 2025

The transition to Digital Tickets isn't simply about modernisation; it's essential to comply with these forthcoming Premier League requirements. Digital Tickets also offer greater convenience, making it easier to forward or resell your ticket securely when you can't attend a match.

Comprehensive guides and resources are available on our website to assist you with the transition, providing clear, step-by-step instructions.

We remain dedicated to an open dialogue with all our fans on Digital Tickets, and your patience, cooperation, and feedback are greatly appreciated as we work together in making sure digital ticketing at King Power Stadium works for everyone.

For further information and FAQs, please visit our dedicated page HERE.

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