Fan Advisory Board Meeting Minutes

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Fan Advisory Board Meeting Minutes – August 2025

Supporters can now access the minutes from the latest meeting of our Fan Advisory Board (FAB), which took place on Wednesday 20 August 2025.

2025-09-24T17:00+01:00

by Admin

Published

24 Sep, 2025

Fan Advisory Board Meeting Minutes – August 2025

Supporters can now access the minutes from the latest meeting of our Fan Advisory Board (FAB), which took place on Wednesday 20 August 2025.

Admin

2025-09-24T17:00+01:00

Fan Advisory Board Meeting Minutes – August 2025

Supporters can now access the minutes from the latest meeting of our Fan Advisory Board (FAB), which took place on Wednesday 20 August 2025.

Admin

2025-09-24T17:00+01:00

Fan Advisory Board Meeting Minutes – August 2025

Supporters can now access the minutes from the latest meeting of our Fan Advisory Board (FAB), which took place on Wednesday 20 August 2025.

Admin

2025-09-24T17:00+01:00

Fan Advisory Board Meeting Minutes – August 2025

Supporters can now access the minutes from the latest meeting of our Fan Advisory Board (FAB), which took place on Wednesday 20 August 2025.

Admin

2025-09-24T17:00+01:00

The fifth meeting since the FAB’s formation brought together Club executives and supporter representatives to discuss a wide-ranging agenda. Areas covered included the scope of the Fan Engagement Framework, supporter surveys, digital ticketing updates and progress on long-term engagement initiatives.

Key points discussed included:

FAB scope and governance: Fan representatives asked for greater clarity on what sits in and out of scope, with proposals to make this guidance public. A live example was raised around TIFO displays and how supporter-led initiatives interact with the wider framework.
FCC Working Group feedback: Members reviewed updates on catering, LCFC Women’s audience growth and the “You Said, We Did” process.
Supporter group network: The Club confirmed that consultation would continue in the November FAB meeting, with support from the Football Supporters' Association.
Away Priority Points process: A draft survey was shared with FAB members, with feedback provided ahead of wider consultation.
Sanctions process: It was agreed that FAB supporter representatives will rotate on appeals panels, with training and guidelines to be developed later in the season.
Club leadership structures: A breakdown of senior management and reporting lines was shared with members.
Digital ticketing: Updates included demographic breakdowns of Season Ticket Holders, support provided to fans at the Sheffield Wednesday opener, and confirmation of only two formal complaints received by the Board Office since digital tickets were introduced.
Foxes Trust survey: The findings were reviewed, with three of the five calls to action identified as areas already active within the Fan Engagement Framework.
Fixture categorisation: Blackburn Rovers at home (1 November) will be explored as an alternative Category D Saturday fixture, following Portsmouth’s rearranged kick-off time.

In attendance on behalf of the Club were Susan Whelan (Chief Executive), Anthony Herlihy (Communications Director), Imogen Ward (Head of Fan Engagement), Louise Hollingsworth (Supporter Engagement Manager) and Jim Donnelly (Supporter Relations & Accessibility Manager). They were joined by supporter representatives Paul Angrave, Emily Burditt, Ian Bason, Jo Lee, Ravi Tara and Graeme Smith.

Alongside the minutes, the supporter members of the FAB have produced a letter to fans. This note gives a direct supporter perspective on the meeting, including reflections on digital ticketing, the sanctions process, and ongoing dialogue with our Board.

The FAB forms a central part of our Fan Engagement Framework, working alongside the FCC Working Group to provide a structured and transparent route for supporters to engage with us.

Letter from supporter members of the FAB:

Dear Fellow Foxes,

The Fan Advisory Board (FAB) is now fully established and has begun its second season of meetings. We are here to help ensure the ideas, views and concerns you have as a Leicester City fan can be brought directly to the attention of the club’s directors and senior managers and discussed with them in a way which gives the strongest possible likelihood of being heard and actioned upon

We want to find ways of communicating directly with you, our fellow fans, that will allow as transparent communication as possible about the conversations we are having with the club on behalf of us all, so that you know what is happening, and so that you feel you have an honest, open and practical route through us to be able to communicate with the club. To support this, the release of each FAB meeting summary will come with a note like this from us to you, giving a specifically fans-eye view of the meeting and sharing anything additional we feel might be useful.

Last year the FAB and the related FCC Working Group spent considerable time discussing the implementation of digital ticketing for season ticket holders. We know digital season tickets are unpopular with some fans so we asked the club to provide us with a range of information about how digital season tickets had ultimately been received and used, and you’ll find this within the meeting summary/minutes which you can read here. Leicester is not the only club that has a significant number of fans who are unhappy at the introduction of digital season tickets, and we’ll continue to monitor this and suggest ways the club can make sure season ticket holders are able to access games smoothly in a way that works as well as possible for fans.

Following their fans survey, the Foxes Trust recommended that the club include a fan on the sanctions committee. The club was keen to implement this and we’ve agreed a process which means there will be a fan member from the FAB on each appeals panel from late September onward. We’ll keep under review how the process is working and won’t hesitate to suggest a change if we feel it’s needed for consistency and fairness to fans.

Within the published meeting summary, the section on actions from the previous meeting mentions the communication gap between board and fans. The summary contains only a small comment on this, and we want to let you know that this was, in fact, a lengthy discussion which explored both the issues and potential solutions. We believe those directors around the table with us at the meeting understand and empathise with the issues and they were willing to engage in frank and direct discussion with us about communication from board level. The nature of much of this conversation needs to remain confidential both because of commercial sensitivity and because of privacy laws, but all the fans present at this meeting felt the discussion about both this and about the structure of the club’s senior management team had been particularly open, honest and direct and that the club staff present, including the CEO, had responded positively to some difficult questions and showed real willingness to engage and honestly discuss the issues with us.

This topic has been raised by fans at every FAB meeting since the start of last season. While, as yet, we have not been able to influence the kind of statement about future plans and the financial situation at the club that fans want from the board, we will continue to work with and encourage the directors at the club to do so.

Our next FAB meeting is in November. Between now and then if you have any views, concerns or ideas that you’d like us to know about you can contact us on our email address which is fab@lcfc.co.uk.

In the meantime, we’re feeling hopeful about watching the continued progress of our academy players, seeing what our deadline day loan signings can bring to the men’s squad, and how our women’s team can build on an excellent win in their first home game. Let’s make some real noise at the King Power this season and get behind our teams.

Paul Angrave, Ian Bason, Emily Burditt, Jo Lee, Graeme Smith, Ravi Tara

Supporter Members of the Fan Advisory Board

Read the minutes from FAB Meeting Five here.

To access the minutes from earlier meetings, click here.

The next FAB meeting will be held on Wednesday 19 November, 2025.

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