To ensure the experience remains as smooth as possible, the Football Club is encouraging all Mobile Ticket-holding supporters to familiarise themselves with new processes relating to Mobile Ticketing before setting off to games on Filbert Way.
Here are seven key things to do...
1. Watch our video guide to Mobile Ticket entry
We've created videos to help guide supporters through their Mobile Ticket experience at King Power Stadium. Each video shows the journey and steps unique to specific supporter groups, depending on specific circumstances. Watch our video guides HERE.
2. Check your email to find your Mobile Ticket(s)
Mobile Ticket(s) are emailed shortly after a Mobile Ticket purchase. Supporters will need to go to their email inbox (of the email address on their respective LCFC account) on the smartphone they will be using for entry and find the email from firstname.lastname@example.org.
If you can't locate the email, check your junk folder. If you still have issues locating it, go to your LCFC.com account via the Ticketing website (LCFC.com/tickets) to find your ticket.
3. Download your Mobile Ticket(s)
Whether you are using the link via your email or on your LCFC.com account, click on the link to start the download process. Refer to the most relevant video to you for the steps needed to download your Mobile Ticket(s).
4. Charge your smartphone
Mobile Ticket(s) will not be accessible on smartphones if there is no battery power. Please ensure your smartphone has enough charge to see you through to your time of entry.
5. Arrive early
As always, we advise supporters to arrive at King Power Stadium early in order to pass through the turnstiles in time for kick-off. It is advisable to factor in time for unexpected road traffic and time needed to park (if applicable).
6. Seek support on matchday (if required)
If you need any support with any part of your Mobile Ticket experience, staff at King Power Stadium are ready to answer questions and are on hand to offer assistance. Look out for our Here To Help staff in the pink vests around the stadium prior to entry or speak to your nearest steward, located at your turnstile.
See our FAQ guide to everything related to Mobile Tickets at Leicester City Football Club HERE.